VELVET BOX SOCIETY
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      • Host a Trunk Show
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      • Educational Session
      • Eras of Style >
        • Ancient
        • Medieval & Renaissance
        • Baroque & Rococo
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        • Victorian
        • Edwardian
        • Art Nouveau
        • Arts & Crafts
        • Art Deco
        • Retro
        • Hollywood Glam
        • Mid-Century Modern
        • Brutalist
        • Art Organique
        • Contemporary
        • Simplistic
      • Diamonds & Gems >
        • Gemstone Education >
          • Gemstone Laboratories
          • All About Gemstones
          • Approximate Gemstone weights
          • Carat to MM Conversion
          • Gemstone Colors
          • Created, Synthetic & Simulated Gemstones
          • Equivalents Chart
        • Diamond Education >
          • Diamond Carat Weight by MM
          • Comparative Round Size Info
          • Diamond Cutting and Gemstone Repair
          • Lab Grown Diamonds
      • Counterfeit Jewelry & Watch Identification
      • Engagement Rings
      • Diamond Earrings
      • Timepieces >
        • Vintage Rolex
        • Watch Terms
      • Ring Designs & Sizings >
        • Men's Wedding Band Finishes
        • Ring Width
        • Ring Size
        • Wrist Size
      • Custom Jewelry
      • Metals
      • Engraving
      • Birthstones
      • Jewelry Care
      • Jewelry Terms
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Shipping Policy

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.  We currently only ship domestically to addresses within the United States.

Free Shipping

We offer free complimentary shipping on all orders with no minimum purchase requirement. All orders are shipped with the reliability and accountability of FedEx, UPS, DHL, Malca Amit, or USPS shipping.
​

All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.
  • We will only ship to a street address, not a P.O. Box address;  We will ship to APO, FPO, and DPO addresses.
  • If available, we provide the option to expedite your order with a faster shipping method.  Next-day delivery: $90.00- $150.00 signature confirmation required.  This will be determined at time of checkout. 

Signature Requirements

Due to COVID-19, carrier policies are changing. FedEx, USPS, UPS, and other carriers we use may not require a signature upon delivery. For more information, please see the policies for Fedex and USPS.
Please make arrangements for someone to be at the shipping destination.  In certain cases items will be held at secure location and Photo identification required for pickup.

When Will Your Order Be Shipped?

For orders shipping to the U.S.,  please allow up to 10 business days to receive your order.  Some orders such as custom or repair orders may take longer to ship.  This date will be determined at time of purchase/payment.  This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
  • If you place your order before 8:00 PM EST on a regular business day (Monday through Friday), your order will begin processing that day.
  • If you place an order on a holiday, Saturday or Sunday, or after 8:00 PM EST on a regular business day, your order will begin processing the following business day.

International Shipping

Is at our sole discretion if we wish to complete an order by shipping outside of the United States.  Should we elect to complete an out of country transaction; all liability for the delivery of the package falls on the customer.

Packaging of Jewelry

Each item will arrive in a soft fabric pouch or a box.  To prevent damage, we make sure to cushion each item with protective and waterproof padding.  

Packaging of Set Rings 

Every item we send comes in our signature packaging. Engagement rings arrive in a deluxe ring box within an elegant presentation box ready for your proposal. We will also secure your appraisal certificate and GIA diamond grading report.

Return Policy

We gladly accept returns on any finished piece of jewelry in our shop.  We do not accept returns on custom jewelry, loose diamonds or gemstones, altered pieces, special order items, or layaway purchases.  These sales are final.  To return an eligible item to us: contact us within 3 days of delivery. Item must be shipped back to us within 7 days of delivery in it's original packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from your refund. Buyer will be held responsible for any damage to item during return shipment and is not the fault or the responsibility of the seller in any way.

*When purchasing a vintage or antique piece of jewelry, buyers are accepting the piece in "as is" condition unless repair work has been discussed and completed before shipment.  While unfortunate, any damage to a piece once in the possession of the buyer is not the responsibility of the shop owner or staff.  All of our pieces are inspected before being shipped and we guarantee the quality of each piece before it leaves our office. Refunds will not be given on damaged items once in the possession of the buyer following the return window.  

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.  Items received for exchange or credit are subject to a 20% non-refundable restocking fee.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 215-479-5913. Please retain all packing materials unless instructed otherwise by us. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. We are not responsible for lost or damaged returned shipments.
​
Some exclusions may apply.
Items received for exchange or credit are subject to a 20% non refundable restocking fee.

Absolutely NO returns on custom, loose diamonds, loose gemstones, or altered items.  Layaway items are not eligible for returns or exchanges.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns.

We reserve the right to change these terms and policies at anytime without notice at our discretion.​

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© COPYRIGHT 2017-2021. ALL RIGHTS RESERVED. .All Rights Reserved. All trademarked names, brands, models, logos, images, and graphics are the sole property of their respective trademark owners and copyright and credit to their respective owners. Timberbrook Capital, Velvet Box Society, this site, including its owners, operators, and developers, is not affiliated with nor endorsed by any watch or jewelry brand manufacturer brand or any subsidiaries thereof, in any way.
  • Home
  • Antique & Vintage
    • Latest Finds
    • Shop By Era
    • Engagement Rings
    • Cocktail Rings
    • Timepieces
    • Gentlemans Accessories
    • Bracelets
    • Earrings
    • Necklaces & Pendants
    • Diamonds & Gems
    • From The Vault
    • The Archives: A Collection of Sold Items
    • Final Sale Items
  • Custom
    • Custom Jewelry
    • Custom Engagement Rings
    • Recreating an Heirloom
    • Family Crest Jewelry
    • Design Process
    • Schedule Consultation
    • For The Trade
    • More For The Trade
  • Sell To Us
  • Services
    • Appraisal Services >
      • Jewelry Insurance
      • Appraisals
      • SELL TO US
      • Exchange
      • Museum Collection Services
    • Schedule Consultation
    • Custom Jewelry Design
    • Recreating an Heirloom
    • Jewelry Repair
    • Timepiece Repair
    • Diamond Cutting and Gemstone Repair
    • Find Jewelry For Me
    • Find a Watch For Me
    • Find a Diamond
    • Jewelry Rental
    • Insurance Replacement
    • Private Collection Management
    • Layaway Plan
    • Consignment
    • Wholesale Inquiries >
      • Host a Trunk Show
  • The Brand
    • Our History >
      • Sustainability
      • Military and First Responder Discounts
      • Kimberly Process
    • Our Experts
    • Jewelry School >
      • Educational Session
      • Eras of Style >
        • Ancient
        • Medieval & Renaissance
        • Baroque & Rococo
        • Georgian
        • Victorian
        • Edwardian
        • Art Nouveau
        • Arts & Crafts
        • Art Deco
        • Retro
        • Hollywood Glam
        • Mid-Century Modern
        • Brutalist
        • Art Organique
        • Contemporary
        • Simplistic
      • Diamonds & Gems >
        • Gemstone Education >
          • Gemstone Laboratories
          • All About Gemstones
          • Approximate Gemstone weights
          • Carat to MM Conversion
          • Gemstone Colors
          • Created, Synthetic & Simulated Gemstones
          • Equivalents Chart
        • Diamond Education >
          • Diamond Carat Weight by MM
          • Comparative Round Size Info
          • Diamond Cutting and Gemstone Repair
          • Lab Grown Diamonds
      • Counterfeit Jewelry & Watch Identification
      • Engagement Rings
      • Diamond Earrings
      • Timepieces >
        • Vintage Rolex
        • Watch Terms
      • Ring Designs & Sizings >
        • Men's Wedding Band Finishes
        • Ring Width
        • Ring Size
        • Wrist Size
      • Custom Jewelry
      • Metals
      • Engraving
      • Birthstones
      • Jewelry Care
      • Jewelry Terms
    • Makers Biographies
    • Press
    • Be Social
    • Gems by VBS The BLOG
    • Reviews
    • Advice >
      • The Courtship
      • The Wedding
    • Events
    • Holiday Shipping
    • Careers
    • Affiliate Program
  • Contact