VELVET BOX SOCIETY
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        • Comparative Round Size Info
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        • Equivalents Chart
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Shipping Policy

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.  We currently only ship domestically to addresses within the United States.

Free Shipping

We offer free complimentary shipping on all orders with no minimum purchase requirement. All orders are shipped with the reliability and accountability of FedEx or USPS shipping.
​

All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.
  • We will only ship to a street address, not a P.O. Box address
  • If available, we provide the option to expedite your order with a faster shipping method.  Next-day delivery: $90.00- $150.00 signature confirmation required.  This will be determined at time of checkout. 

Signature Requirements

Due to COVID-19, carrier policies are changing. FedEx and USPS may not require a signature upon delivery. For more information, please see the policies for Fedex and USPS.
Please make arrangements for someone to be at the shipping destination.

When Will Your Order Be Shipped?

For orders shipping to the U.S.,  please allow up to 10 business days to receive your order.  Some orders such as custom or repair orders may take longer to ship.  This date will be determined at time of purchase/payment.  This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
  • If you place your order before 8:00 PM EST on a regular business day (Monday through Friday), your order will begin processing that day.
  • If you place an order on a holiday, Saturday or Sunday, or after 8:00 PM EST on a regular business day, your order will begin processing the following business day.

International Shipping

Currently, we do not offer shipping to addresses that reside outside of the United States.  

Packaging of Jewelry

Each item will arrive in a soft fabric pouch or a box.  To prevent damage, we make sure to cushion each item with protective and waterproof padding.  

Packaging of Set Rings 

Every item we send comes in our signature packaging. Engagement rings arrive in a deluxe ring box within an elegant presentation box ready for your proposal. We will also secure your appraisal certificate and GIA diamond grading report.

Return Policy

We accept returns for refund or exchange within 7 days of purchase.  All return requests must be made to us via email (velvetboxsociety@gmail.com).  The buyer is responsible for any return shipping charges that occur.  

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 10 days.  

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.  Items received for exchange or credit are subject to a 15% non-refundable restocking fee.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 215-479-5913. Please retain all packing materials unless instructed otherwise by us. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. We are not responsible for lost or damaged returned shipments.
​
Some exclusions may apply.
Items received for exchange or credit are subject to a 15% non refundable restocking fee.

Absolutely NO returns on custom or altered items.
You may also return your item to us in person.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns.

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  • Shop
    • Shop By Era
    • Engagement Rings
    • Cocktail Rings
    • Timepieces
    • Gentlemans Accessories
    • Bracelets
    • Earrings
    • Necklaces & Pendants
    • Diamonds
    • From The Vault
    • For The Trade
    • The Archives: A Collection of Sold Items
  • Custom
    • Custom Jewelry
    • Custom Engagement Rings
    • Recreating an Heirloom
    • Design Process
    • Schedule Consultation
  • Sell To Us
  • Services
    • Appraisal Services >
      • Appraisals
      • SELL TO US
      • Museum Collection Services
    • Schedule Consultation
    • Design Custom Jewelry
    • Recreating an Heirloom
    • Jewelry Repair
    • Timepiece Repair
    • Diamond and Gemstone Repair
    • Find Jewelry For Me
    • Find a Watch For Me
    • Insurance Replacement
    • Host a Trunk Show
    • Layaway Plan
  • The Brand
    • Our History
    • Our Experts
    • Press
    • Be Social >
      • Gems by Velvet Box Society
    • Reviews
    • Advice >
      • The Courtship
      • The Wedding
    • Education >
      • Educational Session
      • Antique & Vintage Education >
        • Ancient
        • Medieval & Renaissance
        • Baroque & Rococo
        • Georgian
        • Victorian
        • Edwardian
        • Art Nouveau
        • Arts & Crafts
        • Art Deco
        • Retro
        • Hollywood Glam
        • Mid-Century Modern
        • Brutalist
        • Art Organique
        • Contemporary
        • Simplistic
      • Diamond Education >
        • Comparative Round Size Info
      • Gemstone Education >
        • All About Gemstones
        • Approximate Gemstone weights
        • Carat to MM Conversion
        • Gemstone Colors
        • Created, Synthetic & Simulated Gemstones
        • Equivalents Chart
      • Engagement Rings
      • Diamond Earrings
      • Timepieces >
        • Vintage Rolex
        • Watch Terms
      • Ring Designs & Sizings >
        • Ring Width
        • Ring Size
      • Custom Jewelry
      • Metals
      • Engraving
      • Birthstones
      • Jewelry Care
      • Jewelry Terms
      • French Terms
  • Contact