Shipping Policy
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt. We currently only ship domestically to addresses within the United States.
Free Shipping
We offer free complimentary shipping on all orders with no minimum purchase requirement. All orders are shipped with the reliability and accountability of FedEx or USPS shipping.
All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.
All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.
- We will only ship to a street address, not a P.O. Box address
- If available, we provide the option to expedite your order with a faster shipping method. Next-day delivery: $90.00- $150.00 signature confirmation required. This will be determined at time of checkout.
Signature Requirements
Due to COVID-19, carrier policies are changing. FedEx and USPS may not require a signature upon delivery. For more information, please see the policies for Fedex and USPS.
Please make arrangements for someone to be at the shipping destination.
Please make arrangements for someone to be at the shipping destination.
When Will Your Order Be Shipped?
For orders shipping to the U.S., please allow up to 10 business days to receive your order. Some orders such as custom or repair orders may take longer to ship. This date will be determined at time of purchase/payment. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before 8:00 PM EST on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after 8:00 PM EST on a regular business day, your order will begin processing the following business day.
International Shipping
Currently, we do not offer shipping to addresses that reside outside of the United States.
Packaging of Jewelry
Each item will arrive in a soft fabric pouch or a box. To prevent damage, we make sure to cushion each item with protective and waterproof padding.
Packaging of Set Rings
Every item we send comes in our signature packaging. Engagement rings arrive in a deluxe ring box within an elegant presentation box ready for your proposal. We will also secure your appraisal certificate and GIA diamond grading report.
Return Policy
We accept returns for refund or exchange within 7 days of purchase. All return requests must be made to us via email (velvetboxsociety@gmail.com). The buyer is responsible for any return shipping charges that occur.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 10 days in their original packaging.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed. Items received for exchange or credit are subject to a 15% non-refundable restocking fee.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 215-479-5913. Please retain all packing materials unless instructed otherwise by us. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. We are not responsible for lost or damaged returned shipments.
Some exclusions may apply.
Items received for exchange or credit are subject to a 15% non refundable restocking fee.
Absolutely NO returns on custom or altered items. Layaway items are not eligible for returns or exchanges.
You may also return your item to us in person.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 10 days in their original packaging.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed. Items received for exchange or credit are subject to a 15% non-refundable restocking fee.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 215-479-5913. Please retain all packing materials unless instructed otherwise by us. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. We are not responsible for lost or damaged returned shipments.
Some exclusions may apply.
Items received for exchange or credit are subject to a 15% non refundable restocking fee.
Absolutely NO returns on custom or altered items. Layaway items are not eligible for returns or exchanges.
You may also return your item to us in person.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns.
