Caring for your treasure
Timberbrook pieces are constructed of the best available materials for a lifetime of enjoyment. A few simple precautions will help ensure this enjoyment.
- Take your regular activities into account when choosing your jewelry.
- Allow yourself the necessary time to be able to handle your jewelry carefully.
- Do not bathe in your jewelry. Baths and showers deposit more dirt than they remove. Hard water can also discolor many gems and pearls. Ensure that you remove your jewelry when washing your hands and putting on perfume or face cream. The particles present in these cosmetics, which are not eliminated by rapid rinsing, may become lodged in cavities and form a corrosive blend of materials that in the long term may lead to premature deterioration of the metal.
- Swimming and hot tubs are corrosive to metals. Most jewelry metals can be damaged by chlorine and bromine found in most water treatments.
- Avoid the friction caused by sliding your pendant on its chain or wearing several rings on the same finger.
- Use Timberbrook jewelry cleaners. Alcohol, ammonia, and other cleaning agents can permanently damage you jewelry and some gems.
- Regular contact with household detergents or insecticides may damage pearls and certain precious stones.
- Products containing mercury, cause irreversible damage to gold.
- Have settings checked at least every six months. Your jewelry is guaranteed against manufacturing defects but not to wear and tear. A worn prong or bezel can lead to a lost stone and having your piece or pieces inspected by Timberbrook is strongly guaranteed. We also recommend updating your insurance paperwork by Timberbrook every two years and having your heirlooms properly insured.
- If you received your jewelry as a gift and wish to exchange it, do so on a timely basis. After 14 days there is a restocking fee of 15%. Jewelry returned in a damaged, poor, or altered condition will not be acceptable. Original condition only. There are no returns or exchanges on any custom or altered pieces.
- Do not sleep in your jewelry. 50% of wear occurs at night.
- Avoid household cleaners. Household cleaners, hairspray, makeup, and other chemicals could harm your jewelry and gemstones.
- Ensure you do not place your jewelry too close to sources of intense heat, to X-rays or to other sources of radioactivity.
- We strongly recommend insuring your jewelry.
- Store your jewelry in a safe place such as a bank vault or safe.
- Appraisals should be conducted every two years to ensure accuracy. To have your items appraised for insurance purposes please contact us.
Damaged a piece? No problem, we are happy to repair your piece for an additional charge plus shipping & handling.
Please email us for more information.
Please email us for more information.
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