Caring for your Treasures
Velvet Box Society pieces are constructed of the best available materials for a lifetime of enjoyment. A few simple precautions will help ensure this your pieces can be enjoyed for years to come.
- Take your regular activities into account when choosing your jewelry.
- Allow yourself the necessary time to be able to handle your jewelry carefully.
- Do not bathe in your jewelry. Baths and showers deposit more dirt than they remove. Hard water can also discolor many gems and pearls. Ensure that you remove your jewelry when washing your hands and putting on perfume or face cream. The particles present in these cosmetics, which are not eliminated by rapid rinsing, may become lodged in cavities and form a corrosive blend of materials that in the long term may lead to premature deterioration of the metal.
- Swimming and hot tubs are corrosive to metals. Most jewelry metals can be damaged by chlorine and bromine found in most water treatments.
- Avoid the friction caused by sliding your pendant on its chain or wearing several rings on the same finger.
- Use Velvet Box Society jewelry cleaners. Alcohol, ammonia, and other cleaning agents can permanently damage your jewelry and some gems.
- Regular contact with household detergents or insecticides may damage pearls and certain precious stones.
- Products containing mercury cause irreversible damage to gold.
- Have settings checked at least every six months. Your jewelry is guaranteed against manufacturing defects but not to wear and tear. A worn prong or bezel can lead to a lost stone and having your piece or pieces inspected by Velvet Box Society is strongly guaranteed. We also recommend updating your insurance paperwork by Velvet Box Society every two years and having your heirlooms properly insured.
- If you received your jewelry as a gift and wish to exchange it, do so on a timely basis. After 14 days there is a restocking fee of 15%. Jewelry returned in a damaged, poor, or altered condition will not be acceptable. Original condition only. There are no returns or exchanges on any custom, altered pieces or layaway items.
- Do not sleep in your jewelry. 50% of wear occurs at night.
- Avoid household cleaners. Household cleaners, hairspray, makeup, and other chemicals could harm your jewelry and gemstones.
- Ensure you do not place your jewelry too close to sources of intense heat, to X-rays or to other sources of radioactivity.
- We strongly recommend insuring your jewelry.
- Store your jewelry in a safe place such as a bank vault or safe.
- Appraisals should be conducted every two years to ensure accuracy. To have your items appraised for insurance purposes please contact us.
Damaged your jewelry? No problem!
We are happy to repair your piece!
Please email us for more information.
We are happy to repair your piece!
Please email us for more information.
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