Privacy Policy
Last updated October 1, 2025
Timberbrook (Velvet Box Society) wants you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with us is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. Any reference to our “Site” includes our Velvet Box Society website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Velvet Box Society.
Timberbrook (Velvet Box Society) will occasionally update this Privacy Policy. When a revision is made we will revise the "last updated" date on this page. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.
In this policy, “personal information” means any information relating to an identified or identifiable individual who engages with our Services or otherwise becomes a customer of Velvet Box Society.
Timberbrook (Velvet Box Society) wants you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with us is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. Any reference to our “Site” includes our Velvet Box Society website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Velvet Box Society.
Timberbrook (Velvet Box Society) will occasionally update this Privacy Policy. When a revision is made we will revise the "last updated" date on this page. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.
In this policy, “personal information” means any information relating to an identified or identifiable individual who engages with our Services or otherwise becomes a customer of Velvet Box Society.
Collection, Use, And Sharing Of Information
At various times when you visit our Site or use our Services, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. We may also collect certain information automatically from you. Depending on how you interact with our Site or Services, we may collect, use, and share the following categories of information about you (unless otherwise restricted by law).
Data Sharing Restrictions
We take your privacy seriously. We do not share your personal or mobile information with third parties for marketing purposes under any circumstances, even with consent. Your information is used solely for Timberbrook (Velvet Box Society)’s own business purposes and is not disclosed to any third parties for their own marketing activities.
Data Transfer and Security
We do not transfer consumer data to any external organizations under any circumstances, even with consent. We have strict technical and organizational measures in place to prevent unauthorized sharing, access, or use of user data. These include encryption, secure storage systems, and internal access controls to ensure that your data remains protected at all times.
When You Navigate to Our Site
Categories Of Data We May Collect
How We May Use The Data Collected
Who We May Share Your Data With
Consequences Of Not Providing Data
When You Interact with Features on Our Site
Categories Of Data We May Collect
How We May Use The Data Collected
Who We May Share Your Data With
When You Make a Purchase with Us
Categories of Data We May Collect:
How We May Use The Data Collected:
Who We May Share Your Data With:
When You Contact Our Consultants via Phone, E-Mail, Chat, or in PersonCategories of Data We May Collect:
Our telecommunications and call recording service provider
When You Submit Information for Marketing Purposes, to Share Items with a Friend or for Participation in Sweepstakes
Categories of Data We May Collect:
How We May Use The Data Collected:
Who We May Share Your Data With:
Consequences of Not Providing Data:
Categories of Data We May Collect:
How We May Use The Data Collected:
Who We May Share Your Data With:
Our product review service providers
When You Interact with Us via Social Media
Categories of Data We May Collect:
How We May Use The Data Collected:
Who We May Share Your Data With:
The social media platform on which you interact with Velvet Box Society
Consequences of Not Providing Data:
You will not be able to interact with Velvet Box Society on social media
When You Book an Appointment
Categories of Data We May Collect:
Your full name
Your e-mail address
How We May Use The Data Collected:
To process your request for an appointment
Tracking Technology
We may use cookies, log files, tracking images, local storage, analytics tools, and similar technologies to operate,
analyze, customize, secure, and advertise our Services.
Information We May Share with Others
We may share information with affiliated entities, service providers, legal authorities when required by law, and parties involved in business transfers.
We do not share any mobile data or SMS opt-in data with third parties for marketing or promotional purposes.
SMS and Messaging Campaigns:
Mobile Information and SMS Consent Use:
We only use your mobile information and SMS consent data for purposes directly related to providing our services to you. We do not share this information with third parties except as necessary to operate our business.
Contact Information for Privacy and SMS Inquiries:
If you have questions about our privacy practices or wish to opt out, please contact us at [email protected] or call (215) 792-3434.
By providing your phone number and opting in, you consent to receive text messages from Velvet Box Society at (215) 792-3434 related to customer care, account activity, purchases, or service updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
We never share, sell, or rent mobile numbers or SMS consent data with third parties for marketing purposes.
If you have questions about this policy or your data, please contact us at [email protected], or (215) 792-3434.
Examples of SMS messages you may receive:
“Thanks for contacting Velvet Box Society. We’re sorry we missed your call. For immediate info or to browse our collection, please visit www.velvetboxsociety.com - we’ll get back to you shortly! Reply STOP or CANCEL to unsubscribe, or HELP for more information. You can reach us at 2157923434 and https://www.velvetboxsociety.com.”
“Thanks for contacting Velvet Box Society! Our office is currently closed - we’re open Monday through Friday, 10:00 AM to 5:30 PM. You can browse our collection or get more info anytime at www.velvetboxsociety.com. We’ll return your call as soon as we’re back! Reply STOP or CANCEL to unsubscribe, or HELP for more information.”
Opting out of SMS Messaging:
To opt out, reply STOP.
For help, reply HELP or contact: [email protected], or (215) 792-3434.
Children Under 13
Velvet Box Society does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be deleted.
Security
We utilize physical, electronic, and organizational safeguards to protect personal information.
Accessing and Updating Your Information
You may review or update your account information by logging into your account or contacting us.
Marketing Choice and Opt-Out
You may opt out of marketing emails via unsubscribe links. Transactional communications related to orders may still be sent.
California Privacy Rights
California residents have rights under the California Consumer Privacy Act.
Changes to This Policy
We reserve the right to change this Privacy Policy at any time without notice.
Contact Information
[email protected]
(215) 792-3434
Data Sharing Restrictions
We take your privacy seriously. We do not share your personal or mobile information with third parties for marketing purposes under any circumstances, even with consent. Your information is used solely for Timberbrook (Velvet Box Society)’s own business purposes and is not disclosed to any third parties for their own marketing activities.
Data Transfer and Security
We do not transfer consumer data to any external organizations under any circumstances, even with consent. We have strict technical and organizational measures in place to prevent unauthorized sharing, access, or use of user data. These include encryption, secure storage systems, and internal access controls to ensure that your data remains protected at all times.
When You Navigate to Our Site
Categories Of Data We May Collect
- Information gathered through cookies and other tracking technology
- Device and browser information
- Information gathered through web server logs
- General location information
How We May Use The Data Collected
- To run essential features on the site
- To optimize the performance of the site
- To detect security issues and prevent fraud
- To offer you personalized content, including by providing customized content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels
- To understand our customer demographics, preferences, interests, and behavior
- To improve marketing and promotional efforts, and overall customer experience
Who We May Share Your Data With
- Site optimization service providers
- Site security service providers
- Marketing service providers
Consequences Of Not Providing Data
- The Site may not run correctly
- You may not be able to make a purchase
- You may not receive Velvet Box Society marketing
- When You Interact with Features on Our Site
When You Interact with Features on Our Site
Categories Of Data We May Collect
- Information gathered through cookies
- Your product browsing history
- Information provided through your Wishlist
How We May Use The Data Collected
- To provide you information on items you added to your Wishlist or viewed recently
- To allow you to use our Build Your Own Jewelry tools
- To provide and improve our services and product offerings, and develop new ones
- To understand our customer demographics, preferences, interests, and behavior
Who We May Share Your Data With
- Service providers who power the features on our Site
- Consequences of Not Providing Data
- We will not be able to provide you with personalized content
- Some features on our site will not be able to run
When You Make a Purchase with Us
Categories of Data We May Collect:
- Your full name
- Your phone number
- Your e-mail address
- Your physical address
- Your payment information
How We May Use The Data Collected:
- To facilitate your purchase and provide services you request
- To facilitate your warranty or other services such as cleanings, repairs, or resizes of your products
- To confirm and track your order
- To facilitate returns
- To detect and prevent fraud and other abuse
Who We May Share Your Data With:
- Payment service providers
- Shipping providers
- Fraud and security service providers
When You Contact Our Consultants via Phone, E-Mail, Chat, or in PersonCategories of Data We May Collect:
- Your full name
- Your phone number
- Your e-mail address
- Your physical address
- Your order details
- Recordings of your calls
- To help you complete an order
- To respond to your comments, inquiries, and requests
- To improve our customer experience
Our telecommunications and call recording service provider
When You Submit Information for Marketing Purposes, to Share Items with a Friend or for Participation in Sweepstakes
Categories of Data We May Collect:
- Your full name
- Your e-mail address
- Your friend’s name and e-mail address
How We May Use The Data Collected:
- To provide you with information and offers relevant to you
- To allow you to share Velvet Box Society products with your friends
- To administer and fulfill our contests and other promotions
Who We May Share Your Data With:
- Our sweepstakes service providers
- Our marketing service providers
Consequences of Not Providing Data:
- You will not receive updates from Velvet Box Society
- You will not be able to participate in any contests, sweepstakes, or other promotions
- You will not be able to share products with your friends
Categories of Data We May Collect:
- Your full name
- Your e-mail address
- Your review of our product and any pictures you submit
How We May Use The Data Collected:
- To provide other customers with reviews of our products
- To provide and improve our services and product offerings, and develop new ones
Who We May Share Your Data With:
Our product review service providers
When You Interact with Us via Social Media
Categories of Data We May Collect:
- Your name
- Your social media username
- The content of your social media post
How We May Use The Data Collected:
- To provide you with information and offers relevant to you
- To respond to your comments, inquiries, and requests
- To help administer and fulfill our contests and other promotions
Who We May Share Your Data With:
The social media platform on which you interact with Velvet Box Society
Consequences of Not Providing Data:
You will not be able to interact with Velvet Box Society on social media
When You Book an Appointment
Categories of Data We May Collect:
Your full name
Your e-mail address
How We May Use The Data Collected:
To process your request for an appointment
Tracking Technology
We may use cookies, log files, tracking images, local storage, analytics tools, and similar technologies to operate,
analyze, customize, secure, and advertise our Services.
Information We May Share with Others
We may share information with affiliated entities, service providers, legal authorities when required by law, and parties involved in business transfers.
We do not share any mobile data or SMS opt-in data with third parties for marketing or promotional purposes.
SMS and Messaging Campaigns:
Mobile Information and SMS Consent Use:
We only use your mobile information and SMS consent data for purposes directly related to providing our services to you. We do not share this information with third parties except as necessary to operate our business.
Contact Information for Privacy and SMS Inquiries:
If you have questions about our privacy practices or wish to opt out, please contact us at [email protected] or call (215) 792-3434.
By providing your phone number and opting in, you consent to receive text messages from Velvet Box Society at (215) 792-3434 related to customer care, account activity, purchases, or service updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
We never share, sell, or rent mobile numbers or SMS consent data with third parties for marketing purposes.
If you have questions about this policy or your data, please contact us at [email protected], or (215) 792-3434.
Examples of SMS messages you may receive:
“Thanks for contacting Velvet Box Society. We’re sorry we missed your call. For immediate info or to browse our collection, please visit www.velvetboxsociety.com - we’ll get back to you shortly! Reply STOP or CANCEL to unsubscribe, or HELP for more information. You can reach us at 2157923434 and https://www.velvetboxsociety.com.”
“Thanks for contacting Velvet Box Society! Our office is currently closed - we’re open Monday through Friday, 10:00 AM to 5:30 PM. You can browse our collection or get more info anytime at www.velvetboxsociety.com. We’ll return your call as soon as we’re back! Reply STOP or CANCEL to unsubscribe, or HELP for more information.”
Opting out of SMS Messaging:
To opt out, reply STOP.
For help, reply HELP or contact: [email protected], or (215) 792-3434.
Children Under 13
Velvet Box Society does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be deleted.
Security
We utilize physical, electronic, and organizational safeguards to protect personal information.
Accessing and Updating Your Information
You may review or update your account information by logging into your account or contacting us.
Marketing Choice and Opt-Out
You may opt out of marketing emails via unsubscribe links. Transactional communications related to orders may still be sent.
California Privacy Rights
California residents have rights under the California Consumer Privacy Act.
Changes to This Policy
We reserve the right to change this Privacy Policy at any time without notice.
Contact Information
[email protected]
(215) 792-3434
