​Appraisal, Repair, Service, Evaluation, Intake Policy

When submitting a piece of jewelry, watch, silver, silverplate, or other items to Velvet Box Society you agree and adhere with the following policies:

The description and values of your articles listed on your job repair bag, job bag, customer intake form, email correspondence, or submitted in shipment to Velvet Box Society, with a Velvet Box Society employee, in a appraisal request, service request, evaluation, or other point of contact with, Velvet Box Society and its employees are correct, accurate, and truthful to the best of your knowledge. 

When submitting your pieces, you understand the following:

1. Velvet Box Society, its employees, and its affiliates are not responsible for identification or condition of stones, jewelry, sterling silver, silverplate, timepieces, or other objects at the time of receipt, shipment, arrival, and inspection where in person, or via other means.
2. Velvet Box Society, its employees, and its affiliates accept the articles listed solely for the purpose stated by the customer and does not act as an insurer of these articles.  You understand that insuring these items is your responsibility.  You agree to fully insure the articles during shipment, and while the items are on the premises of Velvet Box Society, its affiliates, or with a Velvet Box Society employee. 
3. Velvet Box Society is not responsible for loss, damage, theft, or acts of god, of these articles.  You agree that your insurance company, and your insurance policy will cover your articles in the event of these unfortunate circumstances should occur.
4. Any damage or loss due to the negligence of the store, its affiliates, or its employees will be limited to the actual cost of service, or to replace the item(s) and is not to exceed the value stated on the intake form.  If no intake form is provided prior to shipment, you agree the value of the package will be limited to less that $50.
5. When no value is listed on the intake form, it will be assumed the value is less than $50.
6. You agree to inspect your serviced items if picking up in person before accepting them back.  If the serviced item is shipped to you, you agree to inspect and report any issues within 2 hours of signing for the package.
7. After 60 days, Velvet Box Society may dispose of any unclaimed property in accordance with state law and you will not hold them liable.
8. You agree You shall fully defend, indemnify, and hold harmless Velvet Box Society, its employees, and affiliates from any and all claims, lawsuits, demands, causes of action, liability, loss, damage and/or injury, of any kind whatsoever ( including without limitation all claims for monetary loss, property damage, equitable relief, personal injury and/or wrongful death), whether brought by an individual or other entity, or imposed by a court of law or by administrative action of any federal, state, or local governmental body or agency, arising out of, in any way whatsoever, any acts, omissions, negligence, or willful misconduct on the part of you by Velvet Box Society, its officers, owners, personnel, employees, agents, contractors, invitees, or volunteers. This indemnification applies to and includes, without limitation, the payment of all penalties, fines, judgments, awards, decrees, attorneys’ fees, and related costs or expenses, and any reimbursements to You by Velvet Box Society, for all legal fees, expenses, and costs incurred by it.
9. This Agreement contains the entire agreement between the Parties related to the matters specified herein and supersedes any prior oral or written statements or agreements between the Parties related to such matters.
10. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. The intent of the Parties is to provide as broad an indemnification as possible under [insert state] law. In the event that any aspect of this Agreement is deemed unenforceable, the court is empowered to modify this Agreement to give the broadest possible interpretation permitted under Pennsylvania law.
11. Any lawsuit or legal proceeding arising out of or relating to this Agreement in any way whatsoever shall be exclusively brought and litigated in the federal and state courts of Pennsylvania. Each Party expressly consents and submits to this exclusive jurisdiction and exclusive venue. Each Party expressly waives the right to challenge this jurisdiction and/or venue as improper or inconvenient. Each Party consents to the dismissal of any lawsuit that they bring in any other jurisdiction or venue.
12. No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service is voluntarily given or performed by a Party shall give the other Party any contractual right by custom, estoppel, or otherwise.
13. Each Party warrants that the individuals participating in this Agreement have the actual legal power, right, and authority to make this Agreement and bind each respective Party.
14. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing and signed by both Parties.
15. If any legal action or other proceeding is brought in connection with this Agreement, the successful or prevailing Party, if any, shall be entitled to recover reasonable attorneys’ fees and other related costs, in addition to any other relief to which that Party is entitled. In the event that it is the subject of dispute, the court or trier of fact who presides over such legal action or proceeding is empowered to determine which Party, if any, is the prevailing party in accordance with this provision.
16. This Agreement shall be governed exclusively by the laws of Pennsylvania, without regard to conflict of law provisions.
17. By contacting, sending, mailing, dropping off, shipping, delivering, or otherwise you agree to the above statements and agree to adhere to them.